Refund policy
Return & Refund Policy
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase
Return requests must be submitted within 14 days of receiving your order.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Refunds may take 5–10 business days to appear in your account
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos.
We will offer:
- A replacement
Shipping Costs
- Customers are responsible for return shipping costs unless the item is damaged or incorrect
- Original shipping fees are non-refundable
Non-Returnable Items
We do not accept returns for:
- Used or worn items
- Items without original packaging
- Clearance or final sale items (if applicable)
Contact Us
For any return or refund questions, contact us at:
📧 suzeketsia21@gmail.com